Frequently asked questions
PRODUCT & FIT
Do you run true to size?
Do you run true to size?
Yes — our products fit true to size. Because they’re compression garments, you’ll feel a supportive, held-in fit. If you’re between sizes or prefer a gentler feel, we recommend sizing up for extra comfort.
How can I know if your products fit my body measurements?
How can I know if your products fit my body measurements?
Please refer to our Size Chart on each product page — it includes waist and hip measurements. Our compression fabric is ultra-stretchy but supportive, designed to adapt to your body shape.
Can I put your products in the washing machine?
Can I put your products in the washing machine?
Yes — just machine wash (max 30°C). Avoid bleach and fabric softeners, and lay flat or hang to dry. This helps preserve the fabric’s compression and elasticity.
Will you offer more colour options?
Will you offer more colour options?
Absolutely. We’re releasing new tones soon — follow us on Instagram @korform, TikTok, Facebook, or Pinterest for updates and limited drops.
RETURNS & EXCHANGES
What’s your return policy?
What’s your return policy?
We offer easy returns and exchanges within 30 days under our Perfect Fit Promise. Items must be unworn and in original packaging.
How do I return or exchange an item?
How do I return or exchange an item?
Simply email support@korform.com with your order number. We’ll guide you through the quick return or exchange process.
When will I receive my refund or replacement?
When will I receive my refund or replacement?
Once your return reaches our facility, we’ll process your refund or replacement within 3–5 business days.
Do I need to pay for return shipping?
Do I need to pay for return shipping?
If the item is defective or incorrect, return shipping is free. Otherwise, customers cover the return postage. We recommend using a tracked service for safe delivery.
SHIPPING & TRACKING
Where can I track my order?
Where can I track my order?
Once your order ships, you’ll receive a tracking email with a link to follow your delivery in real time.
How long does delivery take?
How long does delivery take?
Orders are processed within 1–2 business days.
Estimated delivery times:
• Sweden: 1–3 business days
• UK / USA: 3–6 business days
• Europe: 5–10 business days
• Australia / New Zealand: 5–9 business days
Made a mistake or need to cancel?
Made a mistake or need to cancel?
You can cancel anytime before your order ships for a full refund. Once shipped, please contact us to arrange a return or exchange.
How do you ship?
How do you ship?
All orders are sent via tracked courier from our fulfillment centre in Stockholm, Sweden.
ORDERS & PAYMENTS
What payment methods do you accept?
What payment methods do you accept?
We accept all major cards, including Visa, Mastercard, and American Express — as well as PayPal, Apple Pay, Google Pay, and Shop Pay for a faster checkout.
Is checkout secure?
Is checkout secure?
Yes — all transactions are SSL-encrypted and processed through Shopify’s secure payment gateway. We never store or have access to your card details.
Which currency will I be charged in?
Which currency will I be charged in?
Your order will automatically process in your local currency at checkout. Prices are displayed in your region’s currency for convenience.
Can I use a discount code?
Can I use a discount code?
Yes! You can apply your promo or discount code during checkout. Only one code can be used per order.