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KORFORM™ Returns & Exchanges
We want you to shop with confidence. If something isn't quite right, we're here to help.
All returns and exchanges are managed through our secure online returns portal, where the options available for your order will be displayed before you confirm your request.
Returns & Exchanges
You have 30 days from the date your order is delivered to submit a return or exchange request through our online returns portal.
Available resolutions, eligibility requirements and any applicable costs will be shown before you confirm your request.
Sale Items
Unless otherwise required by applicable consumer law, discounted and promotional items, including our Shorts and Leggings collections, are eligible for KORFORM Store Credit or Exchange only and are not eligible for refunds to the original payment method.
Store credit can be used towards any future purchase from KORFORM.
Exchanges
If your item isn't the right size or fit, you can request an exchange through our online returns portal.
Depending on your order and return reason, you may be offered one or more exchange or return options. Any available options, together with any applicable costs or requirements, will be displayed within the returns portal before you confirm your request.
Replacement items issued through an exchange are not eligible for refund.
Returns & Store Credit
If you decide not to keep your item, you may request a return through our online returns portal.
Once your returned item has been received and inspected, eligible returns will be issued as KORFORM Store Credit, unless otherwise required by applicable consumer law.
Original outbound shipping charges are non-refundable.
Item Condition
Returned items must:
- Be unworn beyond trying on;
- Be unwashed;
- Be free from stains, damage, pet hair and excessive odours; and
- Be returned in their original condition.
Items may be tried on to assess fit but must not show signs of extended wear, training or washing.
For hygiene and quality reasons, we reserve the right to reject returns that do not meet these requirements, subject to applicable consumer law.
Return Shipping
Where a physical return is required, customers may either:
- Use the prepaid return label provided through our returns portal; or
- Arrange their own tracked return shipment using the instructions provided.
Where the customer is responsible for return shipping, the applicable prepaid label fee will be displayed before the return is confirmed and may be deducted from any store credit issued, where permitted.
The correct return address and instructions will always be provided through the returns portal. Please do not send items to any address that has not been provided for your approved return.
Regional Return Hubs
To make returns quicker and easier, we currently operate return hubs in:
- United States
- Canada
- United Kingdom
- Germany
- Australia
Where available, your nearest regional return hub will be selected automatically through our returns portal.
Wrong or Faulty Items
If you receive an incorrect item or believe your item has a manufacturing fault, please submit a request through our returns portal and include clear photographs and a short video of the issue.
Once reviewed and approved, we'll provide an appropriate resolution, which may include:
- A replacement shipped at no additional cost;
- KORFORM Store Credit; or
- Another remedy where required by applicable consumer law.
Where appropriate, we'll let you know whether the original item needs to be returned.
Order Cancellations
Orders may be cancelled for a full refund before dispatch.
Once an order has been dispatched, it can no longer be cancelled before delivery and will instead be handled under this Returns & Exchanges Policy and any applicable consumer cancellation rights.
Your Consumer Rights
Nothing in this policy limits your statutory rights.
Depending on your location, you may have additional rights relating to online cancellations and items that are faulty, damaged, incorrect or not as described.
Shop With Confidence
We're committed to making returns and exchanges simple, fair and transparent while helping every customer find the right KORFORM fit.
This policy is issued by KORFORM Ltd (Company No. 17323709), a company incorporated in England and Wales.
Registered Office:
1 Cabot House, Compass Point Business Park, St Ives, Cambridgeshire, PE27 5JL, England.
Email: support@korform.com